Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
Free/paid shipping from our warehouses in Sri Lanka by DHL, FedEx, aramax or EMS etc.
Do You Ship Internationally?
Yes, but excluding some countries because of their unstable political and economic status.
How Long Will It Take To Get My Package?
In many orders, the Estimated Shipping Time may vary between 1-5 Business days in UAE and outside UAE within 10-13 business dats.
PAYMENT
What Payment Methods Are Accepted?
Our payment gateway powered by nomod payment gateway(https://nomod.com). Which supports card payment and tamara and tabby for installment payments too.
Is Buying On-Line Safe?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when: * The item you ordered did not arrive within the time promised by the seller. * The item you received was not as described. * The item you received that was assured to be genuine was fake.
Order & Retunrs
How do I place an Order?
Serach
Add to card
Enter your billing details and make the payment
or contact our whatsapp number
How Can I Cancel Or Change My Order?
After you placed a order, there are no way back, but if you still need to change. please email or chat with our agent via direct cellular call as soon as before the order shipped v
Do I need an account to place an order?
Yes, And It is free. After you order a product we need to tack the order until it come to you doorstep. So, Having account is very important.
How Do I Track My Order?
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
How Can I Return a Product?
You can refund or return a product if it is under these circumstances https://theecbuy.com/refunds-and-returns-policy/